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SHIPPING & DELIVERY

Thank you for investing in something beautiful from NUANCA!

All orders are shipped from our warehouse in France

Please note these shipping times are based on once you receive the tracking number:

  1. Domestic Shipping (France & Germany):​

    • Free Shipping

    • Estimated Delivery Time: 2-4 business days

  2. European Union (EU) Countries:

    • Flat Rate: €15

    • Free Shipping: Orders above €400

    • Estimated Delivery Time: 4-7 business days

  3. Non-EU European Countries (e.g., Switzerland, Norway):

    • Flat Rate: €20

    • Free Shipping: Orders above €400

    • Estimated Delivery Time: 5-10 business days

  4. North America:

    • Flat Rate: €25

    • Free Shipping: Orders above €400

    • Estimated Delivery Time: 6-12 business days

  5. Rest of World:

    • Flat Rate: €35

    • Free Shipping: Orders above €400

    • Estimated Delivery Time: 7-14 business days



PROCESSING TIME

All orders are packed and dispatched within 2-3 working days, 9-5pm, CET Monday – Friday (France, Europe)

Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your NUANCA parcel.

Please note:

* Once your order is on its way, we are unable to change the shipping address.

* During NUANCA sales, new collection drops and the festive season, shipping times are not guaranteed and can be delayed depending on how busy we are so please be patient during these times.

* All orders require a phone number for delivery and cannot be delivered to a PO box or hotel.

* Shipping costs are in Euro.


 

SHIPPING DELAYS / LOST OR STOLEN PACKAGES

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.


 

GIFT WRAPPING

All Nuanca items are boxed, beautifully gift wrapped in custom tissue paper .
(NUANCA Dust Bag included with all handbags)

 

INTERNATIONAL DUTY / TAXES

Please kindly note that if you are purchasing online from outside of EU, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.

NUANCA is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

NUANCA are legally required to declare the full value paid on the international shipments and must include an invoice for customs should they require it.

NUANCA cannot refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.

For further information, we recommend contacting your local customs office.

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